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Job Description
On behalf of our client we are looking for a Multi-Lingual Retention Agent to work in sunny Malta, a Mediterranean island with a vibrant nightlife and affordable lifestyle. The job is an excellent opportunity to experience everything Malta has to offer.
The job includes:
- Retention Agent will be in charge of carrying out outbound Retention to;
- Promote the company’s products and services;
- Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV).
- Meet targets and deadlines, within a goal-oriented environment.
The job includes:
- Retention Agent will be in charge of carrying out outbound Retention to;
- Promote the company’s products and services;
- Retention – continuous relationship management ( Retention of previous converted deals, management of customer account, upsell customer deals, while constantly increasing their LTV).
- Meet targets and deadlines, within a goal-oriented environment.
Requirements
- Fluent in either Spanish, Russian, or French;
- Fluent in English;
- 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments;
- Capable of reaching daily/weekly/monthly targets based on Retention Agents plan.
- Fluent in English;
- 1-year experience in positions such as Credit Control agent or any position related to preventing cancellation of products in call center environments;
- Capable of reaching daily/weekly/monthly targets based on Retention Agents plan.
Skills
Communication Skills Goal Oriented Self-motivated Team PlayerLanguage Requirements
English, French, Russian, SpanishVisa Support
No
Job Criteria
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