Mobile Banking Support (French)

++Would you like to live and work in the charming student city of Münster? ++ Do you like supporting and advising people? ++ Then this is your position:

The Company.

Our partner is an international Contact Solutions provider working with leading companies and having a worldwide presence. For one of their clients, a mobile bank, they are currently recruiting a French speaker for their office in Münster, Germany.

The Job.

As part of the French support team you will advise and support customers via email, chat and ticketing system (not on the phone). The main tasks include:

– Solving any incidences of customers via chat, email and ticketing system
– Providing excellence supports towards banking customers
– Handling administrative tasks
– Improving knowledge about product and services

The Profile.

– Excellent level of French and good command in English
– Professional and very good French writing skills
– Experience in customer service would be a plus
– Customer service oriented, friendly and good telephone manner
– Flexible, pro-active and a fast-learner
– Good MS-Office skills
– EU citizenship or valid work permit for Germany

The Offer.

– Possibility to work in an international working environment
– Real career opportunities
– Working hours: Monday to Saturday, 8 AM – 9 PM (rotative shifts)
– Certified product and communication training as well as ongoing coaching and qualification
– Free German classes twice per week
– Corporate healthcare management for employees
– Great team spirit (team events, company sport, team night out)
– Support in relocation and integration into Germany
– Temporary contract for 12 months with possibility to receive permanent contract after another 12 months
– Salary of 1593 € per month
– Start date: 1st of April 2019