Lead Collections Analyst

•Drive a portfolio of ~$75-100M USD in Accounts Receivable for priority customers and execute on set Collections strategy.

•Responsibility over driving Customer outcomes through positive customer experience in finance-related processes.

•Build effective relationship with our Customers by:
o Conducting face to face meetings with Customers on a regular basis to reduce outstanding and recover payments for overdue invoices, build and maintain relationships, understand new requirements, market our new tools to improve invoice and dispute handling productivity.
o Regular Phone calls as per collection strategy set for respective customers groups.
o Clear and transparent communication of account status

•Minimizing outstanding receivables.

•Regular follow ups with Customer Accounts Payables, Internal Finance teams, relevant GSC Sales owners (TCM & GFF/Rate Sheets) and Ops teams.

•Forecast Cash and AR performance for owned KCs – report outs to Finance & Commercial Management.

•Dunning and Credit Consequence Management – work with Client owner from Commercial teams to resolve issues proactively and apply Dunning/Credit Consequence appropriately in consultation Cluster Leadership.

•Drive faster closure of open, closed and unsettled disputes to push for faster collections (Including any old unresolved and closed disputes).
•Work and coordinate with Collections team in GSC on reporting activities and other ad hoc support.

•Act as escalation point for GSC collectors in case of roadblocks with their accounts.

•Constantly focus on improvement and drive complexity reduction in our processes.

•Understand Invoicing issues and support to fix the root cause to enable seamless collections.

•Understand and streamline Invoice delivery and remittance receipt processes with customer - Support deployment of any new requirements or suggest improvements where needed to improve AR performance.

•Contract Landscape: Review and approve/secure approvals for any non-standard finance related contract insertions.

• 3-8 years of experience in Accounts Receivables & Collections (depending on the experience and skillset we might be able to offer a Lead or an Analyst role)
• Prior experience in a Transport and Logistics Business is an advantage
• Strong understanding of finance, particularly cash flow importance
• Knowledge of SAP is an advantage
• Commercially focused and driven individual with both analytical and stakeholder management skills/diplomacy
• Well familiar with MS Office tools
• Driver's license is required as local mobility and client meetings are part of the job

competitive salary and benefits package (healthcare package, attractive pension scheme, life insurance, lunch allowance)