L2 Technical Support Specialist (German)

The Company.

Our client is an international German company that specializes in health services and solutions, present in more than 30 countries around the world.

The Job.

Aspects of the role will include:

– Providing B2B technical customer support via emails, phone calls and sometimes face-to-face
– Ensuring expert and proactive guidance to end-users
– Respecting the software procedures and Service Desk tickets when needed
– Keeping customers informed about the status of their case
– Escalating the issues within the next level support when needed
– Participating in team activities and knowledge building
– Helping implementation of new IT processes
– Bringing up some fresh ideas in order to improve the services
– Adapting to potential other assignments

The Profile.

– You are a German native settled in Barcelona
– You have outstanding written and spoken English skills
– You are in your element when assisting B2B customers on the phone
– You have a degree or certification specializing in computer sciences / IT engineering or equivalent
– You have experience as an L2 service desk agent
– You have a strong knowledge and experience using ServiceNow
– You are able to prioritize tasks and work independently
– You are positive, solution-oriented and you enjoy working in a team
– You are familiar with the MS Office applications (such as support, reporting and documentation)
– You are able to anticipate and find tailored and creative solutions
– You know the ITIL/SLA principals

The Offer.

– A fulltime job in Mataró
– A competitive salary depending on your level of experience
– A stable and reputed international company with the opportunities to grow professionally
– Start date: January 2020