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Date Posted: 2021-10-20 | Expires: 2021-11-19
Japanese speaking Customer Support Agent – Malta
Job Description
Our client is looking for a customer support specialist with Japanese language to service primarily Japanese and English-speaking players over a multi-brand platform. The company takes pride to strive to impress their Customers with an epic player experience.
Working in a fast paced environment where creativity and innovation are fostered, you will be empowered and supported to be the best version of your self whilst enjoying career development opportunities, flexibility and fantastic benefits.
About the role:
Assisting players via chat and e-mail
Overall responsible providing WOW experience to the players.
Maintain customer focus and respond to customer queries following company guidelines
Clarify and guide customers with all requests and escalate and follow up where necessary
Work within a dynamic team, support team members whilst contributing to the company values
Maintain professional working relationships with customers and colleagues
Requirements:
Previous experience in customer service or similar position
A team player with a positive attitude
Good communication and IT-skills
Fluency (Native level) in Japanese and excellent English communication skills, both written and spoken
The chosen candidate will have a clean police record and hold valid work permit to work in Malta
On offer:
On top of the competitive base salary package on offer, there are numerous attractive benefits and perks on offer, including but not limited to:
Amazing open and friendly work environment
Multicultural team and regular social events
Wellness programme as well as Health and Dental Cover
Daily Lunch allowance and weekly Friday beers
Relocation allowance to help your move to Malta
Working in a fast paced environment where creativity and innovation are fostered, you will be empowered and supported to be the best version of your self whilst enjoying career development opportunities, flexibility and fantastic benefits.
About the role:
Assisting players via chat and e-mail
Overall responsible providing WOW experience to the players.
Maintain customer focus and respond to customer queries following company guidelines
Clarify and guide customers with all requests and escalate and follow up where necessary
Work within a dynamic team, support team members whilst contributing to the company values
Maintain professional working relationships with customers and colleagues
Requirements:
Previous experience in customer service or similar position
A team player with a positive attitude
Good communication and IT-skills
Fluency (Native level) in Japanese and excellent English communication skills, both written and spoken
The chosen candidate will have a clean police record and hold valid work permit to work in Malta
On offer:
On top of the competitive base salary package on offer, there are numerous attractive benefits and perks on offer, including but not limited to:
Amazing open and friendly work environment
Multicultural team and regular social events
Wellness programme as well as Health and Dental Cover
Daily Lunch allowance and weekly Friday beers
Relocation allowance to help your move to Malta
Requirements
Requirements:
Previous experience in customer service or similar position
A team player with a positive attitude
Good communication and IT-skills
Fluency (Native level) in Japanese and excellent English communication skills, both written and spoken
The chosen candidate will have a clean police record and hold valid work permit to work in Malta
Previous experience in customer service or similar position
A team player with a positive attitude
Good communication and IT-skills
Fluency (Native level) in Japanese and excellent English communication skills, both written and spoken
The chosen candidate will have a clean police record and hold valid work permit to work in Malta
Skills
Active Team PlayerLanguage Requirements
JapaneseEducation Degree
OtherVisa Support
Yes
Job Criteria
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