Italian speaking Customer Support Agents - 5985

On behalf of our client, we are looking for Italian speaking Customer Support Agents to work remotely in Portugal!

Responsibilities:

Ability to assist users with general Inquiries and technical support issues through phone, email, chat and social messaging channels (as assigned) regarding Sports streaming services
Solve with precision and efficiency emerging issues that customers may face in a proactive way
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

C2 or Native level of Italian is needed
C1 of English is needed
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Portugal

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.