Italian speaking Customer Support

On behalf of our client, we are looking for a Spanish speaking Team Leader in Athens, Greece. This could be an excellent opportunity for you to boost your career or gain more experience! As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors, daily.

Responsibilities:
• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Motivate team members.
• Discover training needs and provide coaching.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Respond to general queries from customers, clients and team members.
• Develop action plans to optimize performance and drive continuous improvement.

Requirements:
• Fluent level of English
• Outstanding communication skills (verbal and written)
• Positive attitude and goal orientation
• Experience in negotiations is a plus
• Business knowledge and commercial awareness
• Comfortable speaking with business users at all levels
• Strong individual contributor as well as a team player
• Handle project tasks with minimal direction and supervision
• Highly organized and detail oriented
• Target success driven
• Flexibility in prioritizing workload


To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Greece, Portugal, Germany, Ireland, Malta, Gibraltar, UK, Czech Republic, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!