IT Support Officer

We are currently seeking to recruit an IT Support Officer on behalf of a client operating within the financial services industry. If you are meticulous and have previous experience within an IT environment, ceek would like to hear from you!

What is expected of you?

Be the point of contact for end-user ICT requests and support issues
Respond to requests within the agreed SLAs
Perform diagnostics and troubleshooting, using remote access tools if required
Perform local installation of PCs, phones and other end user devices
Communicate clearly to users in a timely and polite manner and keep end-users informed of progress
Keep in line with SOPs for incident management
Make use of support applications such as Microsoft Lync/Skype as well as conferencing tools such as GoToMeeting etc
Report major issues and risks to the Service Manager in a timely manner
Perform other duties which support the service desk department, as assigned by the Service Desk Manager

What are you expected to bring?

A minimum of 2 years’ experience in an IT environment
Certification in a computer related discipline such as Comptia A+, Server+ etc
Excellent communication skills in English
The ability to work under pressure and within the respective time-frames
Experience in configuring and supporting any version of Windows Desktop 7,8,10
Experience in virtual desktop environment, preferably CITRIX Xen Desktop/XenApp
Experience in configuring and supporting Microsoft Office 2013/2016 and/or Office 365

What’s in it for you?

Attractive salary
Career prospect opportunities
Multi-cultural environment