IT Support Officer

A leading investment company is seeking to recruit an IT Support Officer to be part of their dynamic team. So if you have the necessary IT skills and a can-do attitude, we want to hear from you

What is expected of you?

• Troubleshoot user issues using a variety of support tools
• Assist users with internal and mainstream applications including Microsoft Office and Quickbooks
• Carry out Windows Domain Active Directory ad Google Apps for work administration tasks
• Follow defined processes in terms of incident logging and ticketing ensuring tasks are completed and resolved within agreed service levels
• Track issues with vendors and providers to successful completion
• Manage system backups and data recovery operations
• Handle workstation, laptop and server operating system patching
• Assist with emergency support

What are you expected to bring?

• Diploma or equivalent in IT related subjects
• Sound knowledge of Windows operating, Networking and TCP/IP, and User Administration
• Basic knowledge of Linux server administration, VMware vCentre management and Citrix XenApp
• Excellent verbal and written communication skills in English
• Flexible in providing occasional on-call out of hours support

What’s in it for you?

• Competitive remuneration package
• Dynamic working environment
• Development opportunities