IT Support Executive (Maltese Speaking)

Job Responsibilities and Duties

Acting as the first line of support for all, or specific, hardware and software applications used by our clients
Supporting and administering various software that includes software used by our clients
Assuring that the assigned jobs are completed according to set priorities and in a timely manner, whilst meeting the quality and operational standards of the Company in line with set policies;
Working collaboratively with the team, delivering the best results according to customer’s, being it internal or external, specifications and satisfaction;
Accurately and efficiently carrying out assigned duties while bringing areas of concern to the attention of superiors as necessary;
Troubleshooting hardware problems and ensuring hardware upkeep and up-time;
Perform other duties as assigned by his / her superior from time to time in accordance with Company requirements.

Experience

Hold a MQF recognised level 3 education in IT or technical IT certifications (e.g. Microsoft / Cisco);
Have a minimum of two years’ experience in a similar role.

Personal Skills

Be able to drive and be in possession of a clean driving license;
Have strong communication (written and verbal) skills in Maltese and English and able to effectively interact with individuals across all levels of the organisation;
Good knowledge of networking concepts, WAN / LAN configuration, security and monitoring;
Good knowledge of MS Windows Server and Windows operating systems;
Be able to prioritise and work under pressure without compromising quality.

Hold a MQF recognised level 3 education in IT or technical IT certifications (e.g. Microsoft / Cisco);
Have a minimum of two years’ experience in a similar role.