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Date Posted: 2019-03-20 | Date Modified: 2019-04-19 | Expires: 2019-04-19
IT Support Analyst (English)
Job Description
• Providing IT support on specific software to users;
• Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
• Logging remotely to the client’s computer and help them solve software issues;
• Processing technical issues into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary.
• Solving various technical issues such as: VPN troubleshooting, configuring Pads and smartphone applications, MS Outlook troubleshooting;
• Logging remotely to the client’s computer and help them solve software issues;
• Processing technical issues into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary.
Requirements
• ENGLISH - advanced level knowledge;
• Knowledge or experience in working with Windows and MS Office products;
• Ability to understand technical issues and to provide the proper solution for it;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate with the customers in a non-technical manner;
• Knowledge or experience in working with Windows and MS Office products;
• Ability to understand technical issues and to provide the proper solution for it;
• Previous successful customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate with the customers in a non-technical manner;
Benefits
• Flexible scheduled, including 24 x 7 shifts
• Attractive salary package;
• Up to 27 vacation days;
• Private Medical subscription;
• IT and soft skills training provided by our specialists.
• Attractive salary package;
• Up to 27 vacation days;
• Private Medical subscription;
• IT and soft skills training provided by our specialists.
Skills
EnglishLanguage Requirements
EnglishEducation Degree
High SchoolVisa Support
Yes
Job Criteria
Job Type
Full TimeIndustries
Job Location
Romania - BucureștiFunctions
Customer Service, Information TechnologySalary
$ 0 - 4000/month US DollarCompanies will apply to you too
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