IT Support - 2 nd Level Support

Description:
Location: Darmstadt, Düsseldorf, Frankfurt, Ludwigshafen, Wiesbaden
Contract: Permanent
Tasks:
- Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the
clients campus location
- Hardware repairs (break & fix), incl. mobile devices, as well as handling of spare parts and swapping of
replacement equipment
- Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony
and Printers
- Assistance, guidance and training of users regarding used HW, main applications and Data
Recovery/Security.
- Ensure customer satisfaction by advising individuals on preventive maintenance and configurations
which may positively impact product performance
- Takes responsibility for potential or desired follow-up services or problem escalation
- Administration of service tickets in own Ticket System
- Adherence to the given service parameters incl. timely and accurate reporting

Skills:
- Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as
well as Apple OS, Android OS and COTS applications (commercial-off- the-shelf- products)
- Professional experience in the areas of networks, Active Directory, security; VPN
- Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile
devices and tablets; certifications beneficial
- Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed
and confident manner
- Fluent in written and spoken German, Good English skills
- High level of initiative, customer focus and solving problem attitude
- Driving license B
If you are interested in this vacancy, we would be pleased to receive your updated CV, availability and your
salary expectations.