Internal Trainer (French + Spanish)

The Company.

Our client is a service provider specialized in Claims Management for the Insurance Industry.

The Job.

In this position you will manage, design and execute the internal training as well as the on-boarding of new employees. The objective is to develop an excellent training program for the employees of our client. Your main tasks in this position are:

– Lead the development, implementation and management of training initiatives
– Audit the operations and assess the ongoing training requirements and needs of the organization
– Refine the training strategy and design training programs
– Identify employee skills development requirements and recommend training to help achieve objectives
– On the job training and customer service speech
– Serve as focal point for employee concerns
– Conflict prevention and management
– Evaluation of new entries at the end of their trial period with manager
– Work closely with internal clients regarding on-going training and coaching opportunities

The Profile.

Our client is looking for an organized, dynamic and empathetic person with a high-level of communication skills and who has experience in working in a team as well in managing a high volume of work.

– You are already based and settled in Barcelona
– You have excellent French and Spanish language skills, English is a plus
– You have min. 3-5 years of experience as a Trainer ideally in Call Centre environment
– You have strong, professional and effective verbal and written communication skills
– You are a self-starter, self-motivated with critical attention to detail and deadlines
– You have proven project management, organization and business analysis skills in a dynamic business environment
– You have excellent presentation skills
– You have the ability to foster a positive and motivating work environment
– You have the ability to adapt well to change in direction and priority in a fast-paced and deadline-oriented environment

The Offer.

– Salary of 27.000 Euros/gross per year
– Job from Monday to Friday, normal business hours
– Permanent contract
– An international company and work environment
– A growing company with promising expansion plans
– A respectful environment where open communication is encouraged
– Location: Arc de Triomf
– Start date: ASAP