Infrastructure Services Network Engineer

We are looking to recruit for one of our clients – a company with over 30 of experience in independent Information Technology services business, the position of

INFRASTRUCTURE SERVICES NETWORK ENGINEER

Level of expertise: Senior level
Location: Iasi
No. of vacancies: 2

Responsabilities:

- Ownership of support calls within the Event Management Tool;
- Provide regular updates to both the customer and the Service Desk of open events;
- Ensure effective and rapid response to Major Incidents;
- Utilising experience and evolving technical ability to bring about resolution of technical issues and queries from customers;
- Performing as an integral member of the Infrastructure Technical Support Team providing service and monitoring;
- Management of information relating to customer incidents or service requests, and the effective communication of progress of such events, to customers, colleagues and 3rd parties;
- To deal with customer requests in line with Service definitions and SLA’s;
- Undertake personal training and development in line with departmental needs and in line with Personal - Development Plan agreed with Line Manager;
- Maintenance, administration and configuration of network devices such as Routers, Switches, Firewalls;
- Maintain an in-depth knowledge of industry standards relevant to the role;
- Daily/ Weekly/ Monthly health checks and monitoring on a 24x7 basis of systems to ensure services with minimum downtime.

Skills, experience and knowledge:

- at least 3 years, experience working within an IT Services or networking support capacity;
- good interpersonal skills, with the ability to communicate effectively and clearly to both IT and business staff;
- identify the work required and organize, facilitate and/ or perform the work with only limited guidance from line management;
- good analytical skills, structured and methodical approach;
- highly organize, with the ability to plan ahead for short to medium term objectives;
- commitment to Quality Standards and continuous improvement;
- demonstrable customer presentation experience to all levels of customer interface;
- strong knowlegde of Cisco and switching skills;
- technical knowledge and exposure Routing, Switching, Security on enterprise class devices in a medium to large enterprise environment.

Are also appreciated:

- being graduate or having an equivalent experience is a plus;
- additional skills in technologies, interacting with the network equipment, such as storage, operating systems, virtualisation;
- Cisco an equivalent IT service qualification(s);
- technical knowledge and exposure to Cisco, WSUS, SCCM, Microsoft Server OS products (2008, 2012, 2016), services, tools and processes;
- strong knowledge of the ITIL processes.

- the possibility to develop professionally inside a multinational company/ access to the intern career development opportunities;
- attractive package of benefits: attractive pay scale, meal tickets, performance bonuses;
- private medical assurance;
- competence lead program;
- international working environment.