Head of Operations

A bespoke high-end management service group is looking to recruit a Head of Operations, to execute strategic business projects and initiatives, while increasing the operational effectiveness.

If you think you have what is takes, we’d love to hear from you.

What is expected of you?

Manages a team in the daily activities for the company's credit card operations.
Perform tasks related to specific projects delegated by General Manager (system changes and or/enhancements, new products designing and implementation)
Manage card manufacture and personalisation process, card delivery, inventory control.
Design and implement credit card operations policies, procedures and operations manual and recommends changes to increase efficiency
Ensure that credit card operations adhere to the company’s financial and business strategies
Manage and coach Customer Care support stuff, Operational staff and recommend hires, terminations, promotions, transfers, training and development.
Provide direction to staff regarding Card scheme rules and internal policies.
Maintain accountability and responsibility for Operations Department results.
Serve as an escalation point by researching and responding to inquiries and complaints that cannot be resolved at the Operational staff level.
Complete and ensure timely delivery Quarterly reports
Champion and own key audit action items through to successful delivery
Procure and manage key vendor and supplier relationships to support company activities

What are you expected to bring?

Proven experience in managing a team
Background in operations preferably Banking, Credit Card or Payment Services
Experience in the design and implementation of operating procedures and processes.
Experience in lean practitioner, six sigma or similar would be considered an asset
Experience in new product implementation as it relates to contact and operations management
Able to analyse and understand the processes and put it in a document
Excellent communication skills
Strong customer focus and excellent telephone manner
Able to work well in a team.
Able to manage multiple tasks/projects and deadlines simultaneously
Leadership skills and the ability to motivate and develop staff
Confidence and great business sense
Focused self-motivated approach to work with the ability to set, meet and exceed targets

What's in it for you?

An attractive remuneration package
Unique and professional working environment