Head Of Collections & Recovery (ref 6130)

Responsibilities
Leading multiple collection teams for different countries.
Implementing new strategies and tactics to improve collections and recovery performance.
Training and coaching staff to improve performance.
Liaising with collection agencies regarding collection and further developing strong, sustainable relationships.
Product owner of collection back office system.
Achieving assigned recovery targets.
Overseeing bottom-line metrics, including detailed strategic analysis, forecasting, and account placement.
Developing policies, procedures and guidelines governing collection and recovery activity.
Reporting to country management.

Requirements:
Good knowledge of consumer loans, collection agencies, legal and compliance procedures, credit risk and account management.
Excellent analytical skills, quantitative and qualitative.
Commercial, with a strong customer focus and customer awareness.
Numerically savvy, able to work with data, perform analysis and communicate result.
You will be a competitive person who enjoys pressure and works best in a results driven role.
At least 5 years experience in similar role.
Excellent planning and organisational skills.
Fluent in English, spoken and written.
Understanding of German, French, Spanish and/or Danish is an advantage.
Entrepreneurial attitude, good understanding of different cultures and willingness to travel.
Happy to relocate to Malta.

to be discussed