Guest Service Associate

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

Do you enjoy a “work hard, play hard” philosophy? If you are ready to take your career to the next level, then you will want to check this out.
For one of our clients – we are looking for:
Guest Service Associate with Polish,Portuguese,Russian,German,French,Italian,Romanian.

Essential Duties and Responsibilities:

* Position is highly customer service focused. Associates are to respond to our guests in a friendly, timely and attentive manner;
* Must demonstrate competency, proficiency and meet specific sales goals and metrics on an ongoing basis. Examples of metrics include, but are not limited to: sales conversion, upselling, cross-selling;
* Must have the adaptability to change, resilience and open-mindedness and remain receptive to feedback;
* Willingness to provide feedback to management while maintaining a good rapport throughout that communication process.

The candidate must possess the following....

* Excellent skills in English,Polish,Portuguese,Russian,German,French,Italian,Romanian;
* Adaptable and patient with the ability to remain calm and professional during times of heightened activity, uncertainty, ambiguity, rapid change, and fixed deadlines;
* Ability to communicate clearly, succinctly and in a manner, that appeals to a wide audience;
* Ability to triage complex situations and effectively transfer information accurately;
* Willingness to understand and follow procedures and continuous updates;
* Must have computer skills and proficient in the use of the Microsoft Office Suite.

Our client offers:
* Excellent salary;
* Career progression;
* Relocation package;
* Flexible working hours;
* International working environment.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. SM_GSAL).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).