German Technical Support Specialist

The job...

This is a fantastic and challenging opportunity to work with and support the leaders in the health technology revolution. Are you passionate about innovation and leading-edge products that can have an impact on the environment and how we live our lives? Then this job is for you!

We are always looking for new and exciting talent to join our teams. As a Technical Support Specialist - you are a motivated and enthusiastic individual with a passion for technology.

A problem solver, you are looking for a challenge in a dynamic work environment.

As part of your role, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.


Main Responsibilities...

Resolving complex hardware and software issues via email/phone and social media based support
Testing beta releases of firmware and software and provide feedback for improvement
Working with internal systems you will document each call via a client ticket system.
Improving the way we work through new processes, tools, communication and organization.
Maintain and support quality and statistical standards at all times.
Working as part of a team, you will work to both individual and group targets.
Provide excellent customer technical support, you will strive for first call resolution with each case.
Becoming an expert of the client products, tools and processes

What we are looking for....

Fluent in German and English, both written and verbal essential.
Understanding and interest in consumer based electronics.
Excellent verbal and written communications skills, you will also have excellent attention to detail.
Proven resolution, logical troubleshooting, customer service and customer satisfaction skills.
Strong problem solving / resolution skills.
Excellent listening, probing and de-escalation skills.
Ability to learn quickly and be passionate about learning new concepts, technology and processes.
Possess strong analytical skills with excellent communication, literacy & interpersonal skills.
Have the ability to handle multiple tasks and prioritise on an on-going basis.
Strong ability to understand and/or strong interest in technical issues in an environment involving products, platforms and smartphone apps


Competencies....

Passionate about delivering exceptional customer service.
Build strong relationships with customers.
Work well within a team and can motivate other team members.
An excellent time manager with the skills and ability to prioritize workloads.
Self-motivated with a high level of initiative and attention to detail.
A team player with excellent interpersonal skills.
Committed to continuous development.
Quality focused.

On offer....

Competitive Salary + Bonuses

You would also be entitled to various benefits including free doctor’s visit scheme, occupational health nurse visits, pension, EAP scheme plus more. We offer a positive working environment for our employees with particular focus on employee engagement and wellbeing. Sports and social clubs/events, as well as genuine career progression opportunities for high performers, can also be found at Voxpro.