German SpeakingCustomer Support Advisor (REF 7923)

One of our established iGaming operator clients are looking for German speaking Customer Support Advisors to join their Customer Service team in Malta! You will be assisting players globally with various queries such as login, verification, payments and betting queries via live chat, email and telephone. Our client is looking to hire candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.

Malta is a small but busy island in the centre of the Mediterranean, boasting beautiful beaches and 300 days of sunshine a year! With a relatively low cost but high standard of living, Malta is one of Europe’s bigger iGaming hubs and is home to thousands of expats enjoying a relaxing med lifestyle without sacrificing their career development!

Responsibilities:

- Provide support to our customer base via Live Chat, telephone and email
- Review and escalate queries from customers to superiors when required
- Liaise with other internal teams to review queries from customers regarding several topics including payments, technical issues, - verification or betting queries

- Fluent verbal and written communication in German and English
- Experience in a customer facing role or online
- Passionate about delivering outstanding Customer Service
- Able to problem solve and find solutions efficiently
- Competent literacy and numeracy skills

- Competitive Salary
- An exceptional relocation package
- Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and - knowledge to provide excellent guidance to your team
- Development continues throughout the role enabling you to build your career in an innovative team
- Health Insurance + Eye Care
- Life Assurance
- Bonus Schemes