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Job Description
Responsibilities:
• Helping internal and external customers,
• Contacting other departments when there is an issue to be solved,
• Keeping customer request queues as low as possible,
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet
• calculations)
• Handling customer request queues assigned accordingly to workload,
• Having a high knowledge of products offered by the company,
• Attending team meetings and activities
• Taking over in the absence of the team leader
Key Relationships:
• Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP
• Management
• External Casino Support, Bookmakers
• Decision Making Authority
• Escalate issues to the Head of Department
• Helping internal and external customers,
• Contacting other departments when there is an issue to be solved,
• Keeping customer request queues as low as possible,
• Customer research (bonuses, deposits, transactions, betting slips, documents, bet
• calculations)
• Handling customer request queues assigned accordingly to workload,
• Having a high knowledge of products offered by the company,
• Attending team meetings and activities
• Taking over in the absence of the team leader
Key Relationships:
• Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP
• Management
• External Casino Support, Bookmakers
• Decision Making Authority
• Escalate issues to the Head of Department
Requirements
Requirements:
• Level of education Graduation of high school or post-secondary school
• Work Experience preferably at least one year
• Skills strong communication skills; knowledge of Internet related software
• English - B2
• German - C2
• Level of education Graduation of high school or post-secondary school
• Work Experience preferably at least one year
• Skills strong communication skills; knowledge of Internet related software
• English - B2
• German - C2
Skills
Active Team PlayerLanguage Requirements
GermanEducation Degree
High SchoolVisa Support
No
Job Criteria
Job Type
Full TimeIndustries
Job Location
Malta - SliemaFunctions
Customer ServiceSalary
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