German Customer Service Advisor Solar Energy

Sitel Barcelona is recruiting bilingual employees to cover the German market of one of our most important services focused on the Solar Panels & Renewable Energies field in Barcelona.

One of our biggest clients with sales of around €1 billion in 2016 is the global market leader for solar inverters, a key component of all PV plants.

They offer a wide range of products and solutions that allow for high energy yields for residential and commercial PV systems and large-scale PV power plants.

Responsibilities

- Maintain the technical support hotline, and use communication and basic troubleshooting skills to provide customer support to the users, installers and customers of our client.
- Ensure that all customer contacts are handled in an efficient and effective way, while also being focused on customer needs.
- Provide first level technical support on several products groups. Resolve 50% of your contacts without involving other people.
- Ability to follow technical troubleshooting guides and technical knowledge to determine the technical solution or escalation path.
- Other duties as required or assigned.

Skills /knowledge required:

- Knowledge of basic electrical theory or networking technology.
- Customer focus and a service-oriented attitude.
- Ability to communicate on the phone with customers while taking detailed notes.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
- Attention to detail and a high level of accuracy.
- Proficiency in the German and English language, both written and verbal.
- Excellent interpersonal and communication skills.
- Excellent organizational skills.
- Ability to analyze and solve problems.
- Ability to work under time pressure and stress.
- Ability to handle multiple projects in parallel.
- Ability to work individually as well as part of a team.

Extra preferred skills:

- Proficiency with Salesforce/Master Data Record Keeping.
- Knowledge of solar electric (PV) installation, system design and/or inspection.
- Knowledge of mathematical concepts, including graphical representation of data.

What we offer

A long term position (service contract)
Possibility of internal promotion
Full time position (39h/week), Monday to Friday.
21,000€/gross + incentive scheme of up to 3.500€ gross annually
Paid training of 3 weeks

Where are we?
We are situated in the business area 22@ of Barcelona. Nearby we have the beach and the Poble Nou District. We also have tramway and underground stations close to the site.