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Date Posted: 2018-11-05 | Date Modified: 2018-11-14 | Expires: 2018-12-05
German Advisor for a leading credit card provider
Job Description
About Sitel
With more than 30 years of industry expertise, Sitel now serves more than 400 customers worldwide - in 48 languages. More than 75,100 dedicated and talented employees worldwide work in 146 contact centers strategically located in 22 countries around the world.
For the start of a new project in Lisbon, we are looking for:
German Advisor for a leading credit card provider
Our customer:
Our customer is one of the leading international credit card and financial services companies.
Your tasks:
• Independent processing of incoming telephone and written customer inquiries
• Advice of existing and new customers on product offerings of the client
• Telephone and written order acceptance and processing
• Documentation and maintenance of the customer database
• Complaint treatments
With more than 30 years of industry expertise, Sitel now serves more than 400 customers worldwide - in 48 languages. More than 75,100 dedicated and talented employees worldwide work in 146 contact centers strategically located in 22 countries around the world.
For the start of a new project in Lisbon, we are looking for:
German Advisor for a leading credit card provider
Our customer:
Our customer is one of the leading international credit card and financial services companies.
Your tasks:
• Independent processing of incoming telephone and written customer inquiries
• Advice of existing and new customers on product offerings of the client
• Telephone and written order acceptance and processing
• Documentation and maintenance of the customer database
• Complaint treatments
Requirements
What we expect (preferred):
• Financial services industry experience
• At least 1 year of customer service experience
• Business-to-business (B2B) telemarketing experience
• High customer and service orientation
• Rational and analytical thinking
• Excellent level of spoken + written German
• Ability to multi-task
• Secure PC handling and high technical affinity
• Financial services industry experience
• At least 1 year of customer service experience
• Business-to-business (B2B) telemarketing experience
• High customer and service orientation
• Rational and analytical thinking
• Excellent level of spoken + written German
• Ability to multi-task
• Secure PC handling and high technical affinity
Benefits
What we offer:
• Excellent job opportunity in a leading international company
• Continuing education and diverse opportunities for advancement
• 1000 € welcome bonus
• High base salary (14 months) + language bonus (14 months)
• 2 Performance Bonuses (Sitel + Client) + Loyalty Bonus (300 € / 3 months)
• Monthly meal allowance
• Assistance in moving to Portugal - financially (flight + 3 months rental subsidy) as well as in finding accommodation
• Private health insurance after 6 months of service
• Contract paid in full from the first day of training and training
• Continuing education, development and advancement opportunities
• Many other benefits: fruit days, company co-operation (e.g. gym), friends-recruit-friends actions
• A highly motivated and engaged team!
Take your time to decide (not too much ...)
Choose Sitel!
• Excellent job opportunity in a leading international company
• Continuing education and diverse opportunities for advancement
• 1000 € welcome bonus
• High base salary (14 months) + language bonus (14 months)
• 2 Performance Bonuses (Sitel + Client) + Loyalty Bonus (300 € / 3 months)
• Monthly meal allowance
• Assistance in moving to Portugal - financially (flight + 3 months rental subsidy) as well as in finding accommodation
• Private health insurance after 6 months of service
• Contract paid in full from the first day of training and training
• Continuing education, development and advancement opportunities
• Many other benefits: fruit days, company co-operation (e.g. gym), friends-recruit-friends actions
• A highly motivated and engaged team!
Take your time to decide (not too much ...)
Choose Sitel!
Skills
Commitment to Customer Service Committed to Customer SatisfactionLanguage Requirements
GermanEducation Degree
High SchoolVisa Support
Yes
Job Criteria
Job Type
Full TimeIndustries
Job Location
Portugal - LisbonFunctions
Customer ServiceSalary
NegotiableCompanies will apply to you too
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