Gaming Gear Support Agent with German and English

Gaming Gear Support Agent with German and English (remote recruitment process)
Astrea Recruitment is a company in the Human Resources field. Our goal is to find the
most appropriate individuals for our business partners.

For one of our clients – a global leader in customer experience management – we are looking for a Gaming Gear Support Agent with German and English. The employee will answer inquiries from users regarding gear from one of the most recognizable gaming product brands.

Essential Duties and Responsibilities:
- Answer customer inquiries in a timely manner;
- Assist users with basic configuration and optimization of the devices’ settings;
- Follow up with users and improve the overall customer experience;
- Demonstrate sufficient product knowledge and analytical thinking;
- Document cases according to the established standards of the company.

Requirements:
- Fluency in German;
- Business level of English;
- Good PC literacy;
- Great interpersonal skills and the ability to communicate clearly and explain complex
information in a simplified manner;
- Effective problem-solving skills and willingness to listen and help;
- Proactive attitude and general interest in gaming gear and esports.

Our client’s offer:
- Remote recruitment process;
- Attractive salary and a flexible schedule;
- Long-term stability and full-time employment;
- Friendly work environment;
- Variety of career development opportunities;
- Employee benefits and different special events with added value;
- Opportunities for career development.

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N SM_GGSA).
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).