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Job Description
Alphanumeric is hiring a French Help Desk Analyst to join our French team supporting our global client's services in Lisbon. You must be located in Portugal and be FLUENT in English. This is a Monday to Friday position, working from home and no sales involved.
Working hours: Mon to Fri - 7am to 4pm
Want to know more? This is what we offer:
Paid Training - Training: 8:00 AM to 4:30 PM Monday to Friday.
Internet allowance up to 50 euro per month
Meal allowance of 50 euro per month
Employer-paid E-Learning courses
A work from home program
Employee recognition awards
Referral bonus program
This is what we expect from you:
Provide Service Desk support to external customers and users mainly in Windows Operational System
Receive, document and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Unlock and reset passwords for user accounts
Resolve issues for clients using a designated remote access tool
Serve as the single point of contact (SPOC) for incidents, including owning the call through the closure
Collect information from caller and document data elements in the designated tool
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot and solve hardware and software issues quickly
Ability to have a flexible schedule to assist in responding to emergency support issues and situations
Other duties as assigned
Working hours: Mon to Fri - 7am to 4pm
Want to know more? This is what we offer:
Paid Training - Training: 8:00 AM to 4:30 PM Monday to Friday.
Internet allowance up to 50 euro per month
Meal allowance of 50 euro per month
Employer-paid E-Learning courses
A work from home program
Employee recognition awards
Referral bonus program
This is what we expect from you:
Provide Service Desk support to external customers and users mainly in Windows Operational System
Receive, document and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Unlock and reset passwords for user accounts
Resolve issues for clients using a designated remote access tool
Serve as the single point of contact (SPOC) for incidents, including owning the call through the closure
Collect information from caller and document data elements in the designated tool
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot and solve hardware and software issues quickly
Ability to have a flexible schedule to assist in responding to emergency support issues and situations
Other duties as assigned
Requirements
MUST be fluent in English and French with excellent written and oral communication skills.
Minimum 1 year of experience as a Service Desk Analyst or equivalent customer service position focused on technical support
Computer Skills:
Proficient troubleshooting in Windows, Microsoft Office Applications
Basic keyboarding skills, ability to use the mouse, multiple monitors, and touchpad
Communication Skills, Reasoning Ability and/or Mathematical Skills:
Detail oriented with excellent time management skills
Exceptional problem solving and organizational skills
Strong analytical and time management skills
Minimum 1 year of experience as a Service Desk Analyst or equivalent customer service position focused on technical support
Computer Skills:
Proficient troubleshooting in Windows, Microsoft Office Applications
Basic keyboarding skills, ability to use the mouse, multiple monitors, and touchpad
Communication Skills, Reasoning Ability and/or Mathematical Skills:
Detail oriented with excellent time management skills
Exceptional problem solving and organizational skills
Strong analytical and time management skills
Skills
Access Technologies Bilingual English-French Bilingual-French Computer Skills (Windows) Computer Users Customer Service English Help desk IT IT Remote AccessLanguage Requirements
English, FrenchEducation Degree
Associate's DegreeVisa Support
No
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