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Date Posted: 2019-03-22 | Date Modified: 2019-03-26 | Expires: 2019-04-21
French CS specialist (Airbnb)
Job Description
This is a unique opportunity to join our team and be part of really making a difference at Voxpro. Our clients are amazing and world leading in delivering beautiful customer experiences.
As part of this job, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.
At Voxpro we are open,7 days a week , 365 days of the year to support our clients’ customers and as such you may be required to work a variety of shifts but this will be clarified with you on the phone at our initial contact stage and depends on the particular role you have applied for.
JOB DUTIES:
Deal with members’ email queries promptly and efficiently, in accordance with company procedures
Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary
Interact with a diverse customer base
Input and access data on multiple systems
Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
As part of this job, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.
At Voxpro we are open,7 days a week , 365 days of the year to support our clients’ customers and as such you may be required to work a variety of shifts but this will be clarified with you on the phone at our initial contact stage and depends on the particular role you have applied for.
JOB DUTIES:
Deal with members’ email queries promptly and efficiently, in accordance with company procedures
Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary
Interact with a diverse customer base
Input and access data on multiple systems
Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
Requirements
Ability to write and speak fluently, clearly and concisely in both English and French
Previous customer support experience an advantage
Excellent problem solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time Management skills and motivation to exceed expectations
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
As Part of this job you will have an opportunity to enjoy working in a fast paced environment as a member of a customer care team, focused , passionate and driven to help customers and deliver the best possible customer care.
Previous customer support experience an advantage
Excellent problem solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time Management skills and motivation to exceed expectations
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
As Part of this job you will have an opportunity to enjoy working in a fast paced environment as a member of a customer care team, focused , passionate and driven to help customers and deliver the best possible customer care.
Benefits
Relocation assistance package
Tenure salary increase up to 500€
Perfomance bonuses up to 230€
Travel coupons
Tenure salary increase up to 500€
Perfomance bonuses up to 230€
Travel coupons
Skills
EcomLanguage Requirements
FrenchEducation Degree
OtherVisa Support
No
Job Criteria
Job Type
Full TimeIndustries
Job Location
Ireland - CorkFunctions
Customer ServiceSalary
$ 22000 - 24000/hour US DollarCompanies will apply to you too
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