Flemish Customer Support Agent - Lisbon

Provide an excellent customer service from day one
Ensure a positive experience throughout the customer’s journey
Build a sustainable and mutually beneficial relationship between customers and the brand
To take ownership of every case and being passionate with helping customers
To ensure a positive experience throughout the customer journey, taking on tasks related to customers’ purchases (payment questions, modifying delivery dates, handling requests and complaints).
You will be the point of contact for our customers, before and after purchase. You will handle all questions, returns chats, and phone calls making sure our existing and potential customers receive the best care.
When faced challenging situations, you will be cool-headed and will work hand in hand with colleagues and consulting departments to find optimal solutions for our customers.
To provide timely, proactive and professional communication to ensure a smooth handling of inquiries and avoid unnecessary escalation of complaints and returns.
You will take pride in delivering and maintaining a high level of customer satisfaction.

FLemish and english speaker

to be discussed