Finnish Techn. Support/Customer Service Agent

Finnish Customer Service Agent/Technical Support
Lisbon, Portugal

Global outsourcing provider of customer experience management helping the largest brands in the world retain and grow their customer base.

We seek people who can build trust with our clients’ customers and lead functional support teams. We look for individuals with exceptional project management talent, subject matter experts in all facets of business operations, and people with leadership talent. We have a People-first culture – our commitment to putting people first improves the satisfaction of our employees and provides a better experience for the customer. From our customer service associates through to our global leaders that support them, everyone is valued.

Our client:
Our client is an American company that manufactures laser printers and provides enterprise software to a global market.

Since 1991, the company has been a recognized and praised leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services in more than 170 countries – all focused on helping its customers connect employees to the most relevant information at the moment they need it.

Primary Responsibilities:
Located in our Lisbon office, you will be integrated into a multicultural team providing inbound technical support to the Finnish market. The main responsibilities involve troubleshooting and resolving quality or connection issues on customer’s hardware environments by telephone and email. You will be providing technical support for both Finnish businesses clients & end users of the hardware.

Provide friendly and efficient service (by inbound phone calls and emails, including urgent situations) to the Danish community.
Be the first point of contact to handle technical support and resolve customer issues.
Research information and troubleshoot problems using available resources (product laboratory).
Identify and escalate issues appropriately.
Proactively and independently work to meet targets and goals.


Bonus Skills
Previous customer service or contact center experience.
Good troubleshooting skills and analytical thinking.
Knowledge and understanding of hardware and printers (preferable).

Our Offer
We believe our people are our most important asset and therefore we take pride in
finding the best, most talented and driven employees.

Among the benefits of working with us are:
Competitive base salary (x14).
Monthly language bonus.
Monthly meal allowance.
Monthly performance bonus.
Private health insurance with an on-site Doctor.
Stable schedule (Monday – Friday, 07:00 - 16:00).
22 vacation days per annum.
4 weeks of product training (fully paid by the company and included in the contract).
Start an international career with a great multicultural working environment.
Support one of the largest brands in the world.
Further training available through company’s online University.

What we are looking for
Requirements:
Native level Finnish (C2).
Good understanding of English.
Ability to work in a team environment.
Ability to build trust with customers.
Patient & empathetic.
Technical aptitude and the ability to pick up new technology quickly.

to be discussed