Finnish Customer Service Agent

• Provide world class services – customer service
• Deal directly with customers either by telephone or electronically
• Analyzing customer needs, selecting and explaining the best solution to solve problems
• Obtain and evaluate all relevant information to handle product and service inquiries
• Keep records of customer interactions, transactions and actions taken
• Contributes to team effort by accomplishing related results as needed

• Finnish native level, verbal and written
• English high level, verbal and written
• Customer service experience is a plus
• Computer skills – first level of support
• Soft skills: customer-focused mindset, listening, phone skills, verbal and written communication, building relationships, problem solving, multi-tasking
• 18 years old or older