Experienced Application Support Specialists

Experienced Application Support Specialists with English
Human factor is the most crucial aspect for the success of every organization. Astrea creates
solutions, while at the same time puts into this process uniqueness, creativity, flexibility, energy and positive thinking. We will find for you, the right people on the right place.

Our striving is to improve the interaction between individuals and organizations at all levels thanks to the already proved business strategies and processes.

About the company: Our partner is a world leader among the successful outsourcing companies. We are looking for Experienced Application Support Specialists with English to join their growing team!

Essential Job Functions:
*Provide technical support services to clients regarding complex cases via emails and chat sessions;
*Troubleshoot application integration and ensure customer satisfaction;
*Assist in application implementation;
*Collaborate with Tier 1 and Tier 3 teams in order to resolve technical issues;
*Maintain correct case documentation and follow up regarding updates.

Requirements and qualifications:
*Fluency in English;
*Previous experience on a technical support position;
*Solid written communication skills;
*Excellent troubleshooting skills;
*Good understanding of HTML, CSS, SQL and JavaScript;
*Bonus points for experience with application program interface and software as a service.

Our client’s offer:
*Attractive salary and full-time employment;
*Flexible schedule – 24x7 shifts;
*A variety of additional employee benefits;
*Internal training programs and long-term career development;
*Positive international working environment.

If you are interested, challenged and convinced that you would be a suitable candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref.SM_EASSS.)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).