EMEA Deskside Support Analyst (B2 German)

For one of our clients, an international company with worldwide reputation, based in Frankfurt am Main, we are currently recruiting for an EMEA Deskside Support Analyst.

The Job.

In this role, you will be responsible for providing IT Support for all users in Continental Europe. The main tasks include:

Onsite and Offsite IT support for IT Management team and end-users
Install and configure new IT Equipment
Diagnose and resolve software and equipment (PC, laptop, printer/copier/ scanner/ etc.
Stock control and management of IT assets
Identify and resolve software and hardware incidents via the internal ticketing system
Provide excellent customer service, ensure the highest level of customer satisfaction
Participate in hardware and software rollout projects

The Profile.

The ideal candidate has a strong experience in a similar role and has strong analytical skills.

English and German on a business level + any other EU language
ITIL, CCNA, MTA or similar accreditation is an advantage
Min. 1,5 years of experience in IT support in an international or European company
Hardware knowledge: PC, Printers, Phones + cell phones, Videoconference (cameras and microphone/speakers)
OS: Windows 7 expert knowledge; iOS + Android high knowledge; Mac OS X knowledge is a plus
Strong analytical skills and attention to detail
Solution oriented and motivated
Positive mindset with a hands-on attitude
Able to troubleshoot
Excellent problem-solving and communication skills

The Offer.

Salary based on level of experience
Career opportunities
A job with a large scope of responsibilities
International and multicultural environment
A company with worldwide reputation
Start date: asap, to be discussed