Date Posted: 2019-11-20 | Expires: 2019-12-20

Email Customer Specialist

Job Description

Astrea Recruitment is a company in the Human Resources field.
Our goal is to find the most appropriate individuals for our business partners.

For one of our clients - one of the top business process outsourcing companies in the world - we are looking for - Email Customer Specialist with German, French, Italian, Spanish, Portuguese, Russian & English.
This position handles a high volume of in-bound emails with complex issues and resolving customer concerns.

Essential Duties and Responsibilities:
* Provides customer service to customers and clients via e-mail or chat;
* Maintain compliance issue emails/reports and system queues as per compliance requirements;
* Supply customer research, coordinate resolutions and determine additional steps that may be required to maximize customer satisfaction;
* Assist with reporting and tracking activities, account setup processing and on-line services setups, as needed.

Requirements

Requirements:
* Proficiency in German, French, Italian, Spanish, Portuguese, Russian;
* Good English;
* Ability to work with others to resolve problems, handle requests or situations;

Benefits

Our client offers:
* Excellent salary and bonus scheme;
* Full-time assignment,
* Professional growth;
* International working environment.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).

Skills

Communication Skills

Language Requirements

English, French, German, Italian, Portuguese, Russian, Spanish

Visa Support

No
Email Job

Job Criteria

Job Type

Full Time

Industries

#Telecommunications

Job Location

Bulgaria - Sofia

Functions

Customer Service

Salary

Negotiable

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