E-commerce Customer Support Advisor

Astrea Human Resources was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
We started with one office in Sofia and in a couple of years of professionalism we managed to grow toVeliko Tarnovo.Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leading multinational company in the BPO sector – we are looking for an E-commerce Customer Support Advisor.

Essential Duties and Responsibilities:
·Give information about the products to new or current customers;
·Receiving of orders, tracking deliveries and resolving inquiries from customers;
·Provide excellent customer support to clientsand take responsibility to ensure their satisfaction;
·Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Requirements:
·Fluency in Italian, French, Dutch, German, Portuguese;
·Excellent English;
·Flexibility and ability to work in dynamic environment;
·Strong phone contact handling skills and active listening;
·Ability to multi-task, prioritize and manage time effectively.

Our client offers:
·Competitive salary;
·Bright and modern office;
·Performance related bonus scheme;
·Voluntarily medical plan;
·Relocation package.

If you see your profile in the description above or you think this proposition for a challenge, do not hesitate to send your CV in English.
We will contact the approved candidates shortly hereafter.

There is no payment required by the candidates!

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).