Dutch Customer Support Advisor

One of our established iGaming operator clients are looking for Day Shift Dutch speaking Customer Support Advisors to join their Customer Service team in Malta! You will be assisting players globally with various queries such as login, verification, payments and betting queries via live chat, email and telephone. Our client is looking to hire candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.

Responsibilities:

Provide support to our customer base via Live Chat, telephone and email
Review and escalate queries from customers to superiors when required
Liaise with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries



What they offer:

Competitive Salary
An exceptional relocation package
Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent guidance to your team
Development continues throughout the role enabling you to build your career in an innovative team
Health Insurance + Eye Care
Life Assurance
Bonus Schemes

Requirements:

Fluent verbal and written communication in Dutch and English
Experience in a customer facing role or online
Passionate about delivering outstanding Customer Service
Able to problem solve and find solutions efficiently
Competent literacy and numeracy skills

to be discussed