Digital Casino Customer Support Representative

Digital Casino Customer Support Representative with Spanish or German and English
Astrea was founded in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – an innovating company in the field of gaming design and one of the world’s largest online gaming suppliers – we are looking for a Digital Casino Customer Support Representative with Spanish or German and English.

Essential Duties and Responsibilities:
* Review tickets and provide support to gamers through different channels;
* Document all cases according to the established procedures and escalate whenever needed;
* Ensure that every player receives outstanding customer service experience;
* Be passionate about online games and enjoy working on flexible shifts.

Requirements:
* Proficiency in Spanish or German and English – written and verbal;
* Ability to work on a shifting schedule;
* Good time management skills;
* Positive attitude and motivation;
* Previous experience on a customer service position would be an advantage.

Our client’s offer:
* Fully remote recruitment process;
* Competitive salary;
* A variety of additional bonuses;
* Friendly and supportive team environment;
* Outstanding training programs;
* The chance to achieve game changing results and explore exciting career opportunities.

If you are interested, please send your detailed CV in English and do not forget to point the
ref.number (SM_DCCSR)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).