Deskside Support Representative

Astrea Recruitment was found in 2007 with one principal mission – to be different. We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions. We started with one office in Sofia and in a couple of years of professionalism we managed to grow in Veliko Tarnovo and Burgas. Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients - international leading company - we are looking for - Deskside Support Representative with Dutch, French, Hungarian, German, Swedish or Spanish.

Essential Duties and Responsibilities:
* Performing a full workload of technical services for customers;
* Responsibile for customer satisfaction with the services provided;
* Technical support, software support, or software analysis and repair.
* Demonstrates leadership in innovative problem resolution techniques
* Maintains businesslike communications, conduct and appearance, and otherwise demonstrates a courteous, positive and professional attitude at all times;
* Fully document all issues in an accurate and timely manner.

Requirements:
* Fruency in English and/or Dutch, French, Hungarian, German, Swedish or Spanish;
* Customer service skills and problem solving ability;
* Mobile Device Skills and Strong operational knowledge;
* Ability to provide information and direction to others in a clear and concise manner;
* Preferred Tech and Prof Experience.

Our client’s offer:
* Possibilities for development;
* Flexible working hours;
* Excellent remuneration plus attractive bonus system.