Deskside Support Analyst

For one of our clients, an international Shared Service Center based in Barcelona, we are currently recruiting for a User Access Manager.

The Job.

In this role, you will be responsible for providing IT Support for all users in Continental Europe. The main tasks include:
- Onsite and Offsite IT support for IT Management team and end-users
- Install and configure new IT Equipment
- Stock control and management of IT assets
- Identify and resolve software and hardware incidents via the internal ticketing system
- Provide excellent customer service, ensure the highest level of customer satisfaction
- Participate in hardware and software roll-out projects

The ideal candidate has a strong experience in a similar role and has strong analytical skills.
- English on a business level + any other EU language
- ITIL, CCNA, MTA or similar accreditation is an advantage
- Min. 3 years of experience in IT support in an international or European company
- Hardware knowledge: PC, Printers, Phones + cell phones, Video conference (cameras and microphone/speakers)
- OS: Windows 7 expert knowledge; iOS + Android high knowledge; Mac OS X knowledge is a plus
- Strong analytical skills and attention to detail
- Solution oriented and motivated
- Positive mindset with a hands-on attitude
- Able to troubleshoot
- Excellent problem-solving and communication skills

- Salary based on level of experience + additional benefits (meal vouchers, life insurance, pension plan, etc.)
- Career opportunities
- A job with a large scope of responsibilities
- International and multicultural environment
- A Company with worldwide reputation
- Start date: asap, to be discussed