Danish speaking Customer Service Team Leader

On behalf of our client, we are looking for an experienced Danish speaking Customer Service Team Leader

Main Responsibilities:

Conduct Monthly meeting with the team

Send agents their stats on a daily/weekly/monthly basis, check and handle bad surveys where appropriate and making sure all reports, KPI’s and Live Chats are monitored accordingly

Assisting the customer service agents when needed, making yourself available when they need with handling queries

Assisting Management when needed

Communicating with CS Manager and HR on agents’ performances – probation, low performers, sickness etc.

Working with other departments when required

Coaching new agents and training new agents on the Backoffice, product knowledge and procedural knowledge

Recruitment, which includes reviewing CS Candidates, interviewing and deciding if the candidate is a suitable fit for your team

Qualifications: -

Business fluency in Danish and English

Minimum 3 years of experience in a leadership role within an online customer service environment

Excellent decision-making skills along

People oriented with mentoring, leading, training and effective communication abilities

Good PC skills, experience working with Zendesk and Confluence is an asset

Pro-active personality with an interest and ability to motivate others

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.