Danish Customer Support Agent

Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:

Customer Service:

Answering customer inquiries via email
Respect the Responsible Gaming Processes
Handling wide variety of player & account queries within agreed service levels
Communicating with customers keeping them well informed about the company products, services & promotions
Account and Documents Verification (KYC):

Monitoring the partially automated verification processes of customer accounts
Manual verification of customer accounts
Documents check
Online Payments:

Monitoring of customer registrations
Monitoring and processing of incoming and outgoing payments
Monitoring of potential account abuse cases
Supports automated payment and withdrawal processes
Requirements:

Previous customer related experience (ideally within iGaming industry)
Native-like level of Danish language (both spoken and written)
Good English language skills
Must be PC literate – proficient MS Applications
Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
Ability to develop relationships & rapport with people
Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required

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