Customer Support/Travel Expert

We are currently looking for a Travel Expert to join our Vienna office.

*Please note: this position will require some work on the weekends on a rotating basis*

Your responsibilities:

-Handling bookings for customers, which occur online
-Chatting with customers via instant messenger, email or by telephone
-Supporting customers who have either found a specific tour on TourRadar.com or are undecided between a number of options
-Answering customer questions and providing information in a professional manner
-Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
-Encouraging customers to book with us
-Excellent product knowledge – give the customer confidence that you know and understand our product
-Handling booking cancellations, changes, payment issues, and adjustments

-You have at least 1-2 years of experience in customer care/support and strong sales background/records
-Preference shown to travel agents, sales professionals, customer service agents or former tour guides
-You have exceptional grammar and communication skills (English)
-You are tech savvy (Experience using Mac, familiar with online booking tools and can operate with several tools at the same time)
-You have multitasking abilities and capable of handling high volumes of inquiries
-Exceptional time and priority management
-You are passionate about providing mind-blowing customer service and going that extra mile for our customers
-You are sales driven with the ability to sell via phone
-You are open-minded, love challenges, enthusiastic to learn and interested in traveling
-You don´t know the meaning of “I can’t find the answer”

What can you expect?

We are offering a full-time position, with the salary to be negotiated based on your location and experience. Here at TourRadar you will work in an international environment with English as the main working language. Other benefits include team building activities (sports events, outdoors outings or game nights), free laughs and finally being able to join a team of international enthusiastic people who love doing what they do (take care -- it’s contagious).