Customer Support Team Leader

Our client is looking to hire a qualified, hands on team manager, overseeing the day to day business of CS department in Malta, aligning with team leads and management and coordinating efforts with office in Cape town.

Responsibilities and Duties

Monitoring chats and performance of team members
Monitoring time keeping
Handling escalations
Quality assurance
Participation in recruitment process
Coaching and training for new starters
Leading by example

Qualifications

Strong interpersonal skills
Communication skills
Leadership skills
Problem solving skills
Additional languages are a plus especially Nordic languages
Experience in CS and iGaming
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

Benefits

• International Team
• Modern Space/Offices
• Central Location
• Attractive Basic Salary