Customer Support for music streaming website

Astrea was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients we are looking for bilingual French speaker and German speakers for a position -Customer Support.

Essential Duties and Responsibilities:
· Be the first point of contact for existing and new customers when they contact the company via e-mail or phone;
· Work closely with other teams for goals and objective alignment;
· Build relationships with customers by sincerely listening and understanding to their needs – and support them with the products that are right for them;
· Delivering an outstanding customer service by successfully responding to questions, showing your passion and dedication along the way.

Requirements:
· French, German needs to be B2/C1 and English needs to be C2;
· Strong organization, and communication skills;
· Positive attitude and team spirit;
· Proactive and dynamic personality, with good attitude towards the clients.

Our Clients Offer:
· Bonuses;
· Food vouchers;
· International working environment, which will boost language level and communication skill;
· Attractive remuneration .

If you are interested, challenged and convinced that you would be an appropriate candidate, do not hesitate and send your detailed resume in English (Do not forget to point the ref. N SM_SF_r).

Only the shortlisted candidates will be contacted in a timely manner.

All the information is protected by the Commision for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809).