Customer Success Representative with German

DESCRIPTION
We are looking for a talented Customer Success Representative with German for late shift and weekends to join our team!



As a Customer Success Representative it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will work with our customers via email, online chats, phone and screen sharing. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.



RESPONSIBILITIES

Provide information and advice users on appropriate action to solve issues
Respond to incoming requests for assistance via email or telephone
Ensure nothing but excellent service and a high level of customer satisfaction
Maintain client relationships through product support over the phone or chat
Troubleshoot technical issues
Report customers feedback/issues to relevant departments & Follow up

Outstanding verbal and written communication skills in English + German
Availability to work on late shifts (13h-22h) + weekends (2 consecutive days off per week)
40 weekly working hours: 5 days/week
Easily connecting with people and understanding their issues
Passion for creating the best customer experience ever
Organized and able to handle multiple inquiries
Positive attitude and sense of responsibility
Good communication and problem solving skills
Familiar with cloud-based applications and internet expert
Love taking ownership of side projects

Nice office space with Playroom in central location
Monthly bonus
Lunch vouchers
Private Health Insurance
Friendly and flexible working environment
Team events
Opportunities to learn & grow