Customer Service with French

We are looking for Customer Service Representatives, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.

• Booking management (altering, cancelling or creating new reservations)
• Advising customers on the services we provide on the phone or by email
• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
• Post-sales service (litigation and compensation management)
• Handling and manage the administrative process (invoicing, written communication, travel documents)

• Fluent or native in French with a good command of English
• Knowledge of GDS tools (Sabre, Amadeus, Galileo)
• Availability from Monday to Saturday, from 8 AM to 8 PM
• Previous experience as a Travel Agent is a plus (not mandatory)
• Excellent communication skills, attention to detail and high energy
• You enjoy challenges and to work as a team member
• Excited about building a friendly yet professional relationship with the customer

• Relocation Package (flight + acomodation)
• Base salary + monthly performance bonus + daily meal allowance + monthly transportation allowance + 2 extra salaries/year
• Private Health Insurance + dental plan once you complete 6 months with the company+ English speaking Doctor on site
• Full time (40 hours weekly) and 22 vacation days per year
• Free training for all necessary software and product knowledge + continued training and development
• Fair and regular assessments for positions like: Quality Specialist, Team Leader, HR Recruiter and many more.
• Great office location with easy access by public transport (train, metro and buses)
• Discounts at gyms, restaurants, beauty centres, pharmacies and many more businesses in the area.
• On site kitchen with access to utilities, biweekly free fruit and reduced-price vending machines