Date Posted: 2018-06-28 | Date Modified: 2018-07-18 | Expires: 2018-07-28

Customer Service w/ French+Dutch/German

Job Description

We are recruiting a Customer Service Representative for a multinational industrial company which offers possibilities of professional growth.

As a Customer Service Representative, your objective will be to maintain customer accounts and to perform activities in a timely efficient manner.

You will be responsible for:

- Order management.
- Handle inbound telephone orders from customers.
- Ensure all orders, including those received by fax or email, are entered efficiently into SAP.
- Handle customer enquiries/customer complaints, investigate causes, record findings, and escalate to management.
- Enter all proactive customer enquiries onto the scheduling system.
- Proactively maintain customer accounts: monitoring supply needs, coordinating production schedules and delivery windows, as well as maintaining customer contact.
- Coordinating changes to deliveries.
- Be the first point of contact for emergency response.

Requirements

We are looking for a person with the following qualifications, experience and skills:

Qualifications:

- Languages: French at a native level and ability to communicate well in Dutch or German.

Experience:

- Preferably 1-2 years’ experience in an international/multinational working environment.

Skills:

- Excellent interpersonal skills.
- Proven ability to identify customer needs and respond proactively.
- Ability to work under pressure.
- Ability to work on own initiative and collectively as a team.
- Excellent computer literacy skills.
- MS Office SAP would be beneficial but not essential.

Benefits

We offer:

- Full time position: Monday to Friday 08.00 - 17.00.
- Competitive salary package.
- Stable position.
- International and dynamic working environment.

Skills

Active Team Player Commitment to Customer Service Committed to Customer Satisfaction French SAP

Language Requirements

Dutch, French, German

Education Degree

High School

Visa Support

No

Accepting only candidates from:

Spain
Email Job

Job Criteria

Job Type

Full Time

Industries

#Chemicals

Job Location

Spain - Cornellà de Llobregat

Functions

Customer Service

Salary

Negotiable

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