Customer service representative

• Identifying customer requirements and managing them in due time, as per company procedures
• Providing assistance to sales personnel and representing the interface between the company and customers;
• Preparing price offers / order confirmations/ invoices / specific reports about customers’ activity
• Permanent collaboration with other departments for offering information/ solutions/ counseling to customers regarding their requirements ;
• Internal follow up on open items such as orders/logistics/pricing issues/quality

 English language is mandatory together with very good communication skills in spoken and written format
 Organized and self motivated person
 Customer oriented mental attitude , with initiative and proactive
 Critical thinking and analytical abilities with attention to details
 Adaptability and solution oriented
 Ability to work independently with slight direct supervision and as a part of a team
 Ability to understand basic technical aspects related to company industry
 Fast reaction- working under time pressure and with deadlines
 Very good computer skills (MS Office, Excel, Word, Power Point , Outlook)