Customer Service Professionals (CSP)- Work from ho

We are currently hiring remote, independent contractors to provide superior customer service via phone, for multiple Fortune 500 clients. You will interact with customers to identify and resolve their issues, while engaging in an empathetic and direct manner. You are able to choose the client that you want to work for and set your own hours.

Responsibilities:
• Handle customer inquiries and complaints
• Provide information about the products and services
• You must maintain professionalism during all interactions
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Ideal Candidates:
• Previous experience in call center, customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

• Quiet place to work, free from distractions
• USB Headset (for certification class and clients that don’t require landlines)
• Wired Keyboard and Mouse (No wireless devices allowed)
• A dedicated landline with no call waiting (required by most of our clients)
• Phone or Dialpad with noise cancelling headset (for clients that require a landline)
• Computer compatible with requirements on our site.
• Dual Monitors (recommended)
• Minimum Connection Speed: 10mbps download/ Minimum 3 mbps upload
• Maximum Latency Threshold: 120 ms

***WIFI can not be used while working. You must be hard-wired (computer connected to your modem with an ethernet cable) … No Exceptions.

** You are required to undergo a national background check and/or drug screening.

* You must also pass a language assessment and take a typing test.