Customer Service Agents needed in Belfast

Ecommerce Support Agent - BELFAST

Our people are the future of our business.
Our employees are passionate about our partnership with this industry leader, their role and the overall success of the company. As part of a multicultural and multilingual team you’ll be working in a fast paced environment and will need to be able to adapt quickly to the business and customer needs.
Our people are expected and empowered to resolve customer queries and issues in a friendly, helpful and resourceful manner.

Responsibilities:

Providing a high level of professionalism and customer service skills
Ability to handle and respond to constant inbound phone calls via Telephone and occasional email inquiries in a call centre based environment.
Research and resolve inquiries verbally, in writing, and on-line.
Maintain and promote a positive attitude whilst meeting productivity goals.
Maintain high confidentiality at all times.

DESIRED CRITERIA:

High school diploma, bachelor’s degree or equivalent is preferred
3-6 months Call Centre based experience
Financial background
Experience in an internet company, financial institution or transaction processor preferred.
Fluency in written and spoken English & either Danish/Norwegian/Swedish/Dutch/German/Finnish
Customer Focus- at least 3-6 months in either an office based or customer facing environment and the ability to function in multiple telephone and email queues covering several product lines

BENEFITS:

A bright, modern and exciting place to work with excellent staff facilities.
Annual Reward & Recognition Ceremony.
28 days paid holiday (including statutory days).
Pension Scheme.
Employee discounts scheme.
Excellent relocation package.
A fun, dynamic and challenging work environment.
Professional development opportunities.


WHY BELFAST?

Belfast itself is a vibrant, multi-cultural and exciting place to live. As the capital of Northern Ireland, it is home to around 580,000 inhabitants in the metropolitan area and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, scenic and coastal walking and cycling routes, a vibrant night life with regular music, art, and social events, and much more! Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.