Customer Service Agents - all languages!

Our client is looking for English speaking Customer Service Agents to join their team in Athens.

Responsibilities:

Identify and assess customer’s need to achieve satisfaction.
Handle and resolve client’s problems via phone, chatting and emails.
Provide accurate and valid information by using the right tools.
Communicate clearly and gently with all consumers.
Follow communication procedures, guidelines and policies.

Requirements:

Have developed communication and soft skills.
Have advanced Tech skills.
Be fluent in English.
Be capable of handling stressful situations and demanding clients.

- They are 6000 employees in total, they are the biggest company in Athens and one of the biggest Call Centre in Europe.
- They have 30 different languages within the company
- Employees have the possibility of career progression, after 6 months in the company they can apply for internal vacancies such as Supervisor, Trainer, QA, etc
- They have a ‘Welcome team’ within the HR department that provides all help needed to employees in order to settle down in Greece: finding flat, opening bank account, Social Security, etc.
- They have some benefits and social activities: Carnival party, Christmas party, small trips to Ski for instance, Music festivals, some activities for specific communities such as Hebrew & Arabic, etc
- Biggest teams: German, English, French and Scandinavian
- Greek lessons for free (Registration twice per year).
- Flight ticket, 2 weeks of accommodation in a hotel and a pick up from the airport.
- Support you to find an apartment or room to rent. Real estate agent’s fee is covered by the company.
- All the documents you need so as to apply for a tax and insurance number & to open a bank account.