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Date Posted: 2019-06-26 | Date Modified: 2019-04-27 | Expires: 2019-07-26
Customer Service Advisor with German Language
Job Description
Primary Responsibilities:
Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and
remote control tools, and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and documents user questions and problems as well as isolating and resolving
information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
All other duties as assigned
Troubleshoots various hardware, software, and network operating problems via the phone, email, chat and
remote control tools, and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and documents user questions and problems as well as isolating and resolving
information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
All other duties as assigned
Requirements
Job Requirements:
Support must be provided in German
Good understanding of English is essential
Ability to achieve Key Performance Indicator targets
Must be a team player
Strong problem solving abilities and assertiveness
Motivation to learn and work in a service desk environment
Willingness to work on various shifts (24/7) or business hours
Previous Customer Service / Helpdesk experience is a plus
Support must be provided in German
Good understanding of English is essential
Ability to achieve Key Performance Indicator targets
Must be a team player
Strong problem solving abilities and assertiveness
Motivation to learn and work in a service desk environment
Willingness to work on various shifts (24/7) or business hours
Previous Customer Service / Helpdesk experience is a plus
Benefits
Private medical care incl. dental care
Training and development programs
Learning foreign languages
Referral bonus
Private life and travel insurance
MyBenefit System
Commuting contribution
Worldwide career opportunities
Training and development programs
Learning foreign languages
Referral bonus
Private life and travel insurance
MyBenefit System
Commuting contribution
Worldwide career opportunities
Skills
Commitment to Customer ServiceLanguage Requirements
English, GermanEducation Degree
High SchoolVisa Support
Yes
Job Criteria
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