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Date Posted: 2019-09-26 | Date Modified: 2019-03-30 | Expires: 2019-10-26
Customer Service Advisor
Job Description
POSITION PURPOSE AND SCOPE OF WORK:
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.
Requirements
Fluency in English,
• Other language skills will be a plus,
• Excellent verbal and written communication skills,
• Professional telephone manner,
• Basic experience in MS Office, MS based applications,
• Basic technical support experience an advantage but not necessary,
• Flexible, well-motivated team player, ability to work under pressure,
• Available to work in shifts.
• Other language skills will be a plus,
• Excellent verbal and written communication skills,
• Professional telephone manner,
• Basic experience in MS Office, MS based applications,
• Basic technical support experience an advantage but not necessary,
• Flexible, well-motivated team player, ability to work under pressure,
• Available to work in shifts.
Benefits
• Attractive salary package,
• Meal tickets,
• Salary increase after 4 months,
• Private Health insurance (you can choose between a list of providers),
• Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini,
• 7card discount,
• Other bonuses as per company policy,
• Significant development opportunities within the company.
• Meal tickets,
• Salary increase after 4 months,
• Private Health insurance (you can choose between a list of providers),
• Foreign language courses, trainings, certifications and tuition fees reimbursed by Capgemini,
• 7card discount,
• Other bonuses as per company policy,
• Significant development opportunities within the company.
Skills
English MS Office toolsLanguage Requirements
EnglishEducation Degree
Bachelor's DegreeVisa Support
No
Job Criteria
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